Refunds & file support

Sales have not opened yet. This policy describes the intended digital-product support process.

Something wrong with your files?

If files are missing, corrupt, inaccessible, or materially different from the description, contact us with your purchase email and receipt reference. Do not include full payment-card details. We will review the issue and provide corrected access or a refund where appropriate.

Before purchasing

Review the previews, file formats, print sizes, and license. The product is a digital download, with no physical items or printing included. Change-of-mind requests are reviewed individually; statutory rights remain unaffected.

How to ask

Use Contact & support and choose “Purchase or file support.” Payment disputes and account-access questions may also need to be handled by the checkout provider shown on your receipt.